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Owned and operated by The Luxury Oasis, our team is ready to assist with any questions about your wellness journey.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse straight to your door.
What is your return policy?
We offer 30-Day Returns on our products. If something does not feel right for your space, please review our Return Policy page for complete details on how to start the process.
Can I exchange a product for a different model?
We are happy to help with exchanges within the return window. Simply reach out to our team with your order number and the product you would like instead, and we will walk you through the next steps.
How do I choose between a traditional sauna and an infrared sauna?
Traditional saunas use heated stones to warm the air, creating a classic steam experience. Infrared saunas use infrared panels to warm your body more directly at a lower ambient temperature. Our team can help you decide which style suits your space and preferences.
What should I know before setting up a red light therapy panel at home?
Each panel comes with detailed setup instructions covering placement, recommended distance, and session timing. If you have questions about which panel size fits your room or intended use, our support team is happy to guide you.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Business Hours
Our Commitment to You
Prompt Responses
Our support team aims to answer every inquiry within one business day so you never feel left waiting.
Secure and Private
Your personal information is protected with industry-standard encryption throughout every interaction.
Thoughtful Guidance
We take the time to understand your space and goals before recommending any sauna, panel, or chair.
30-Day Returns
Every purchase is backed by our return policy, giving you confidence to create your ideal home wellness space.
