Return and Refund Policy
RETURN & REFUND POLICY
Effective Date: September 15, 2026
We want you to love your purchase. If something isn't right, here's how returns and refunds work at The Luxury Oasis.
Return Window
You may request a return within 30 days of delivery. Items must be unused, in original condition, and include all original packaging, parts, and accessories.
Non-Returnable Items
The following items are not eligible for return:
- Custom or special-order items
- Clearance or final sale items
- Items that have been used, assembled, or installed and are not in resellable condition
- Items missing original packaging, parts, or accessories
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at support@theluxuryoasis.com with photos of the issue. We'll provide a prepaid return label and arrange a replacement or refund at no cost to you.
Change-of-Mind Returns
For returns not related to damage or defect, the customer is responsible for return shipping costs. A prepaid label can be provided upon request; return shipping charges will be deducted from your refund, or you may arrange your own shipping. A 25% restocking fee applies to non-defective returns.
Return Labels
Return labels are issued digitally via email. You are responsible for downloading, printing, and affixing the label to your return package.
Refund Processing
Once your return is received and inspected, refunds are processed within 7 business days to your original payment method. You'll receive a confirmation email once your refund has been issued.
How to Start a Return
Contact us at support@theluxuryoasis.com or 386-227-7187, Monday to Friday, 9am to 5pm EST, with your order number and reason for return.